PM newsletter | October 2022
5 lessons learned: what makes a strong crisis communication team? We have been collaborating with Hasselt University since 2018 on…
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Executive Inspiration Sessions & Crisis Masterclass
At PM we evolved from strategic communications to crisis communications, to crisis management, to integrated crisis management and now to…
Crisis preparedness challenges for seveso companies
As a company we got into integrated crisis management back in 2004 when we were involved in a large-scale crisis at…
What makes a strong crisis communications team? 5 lessons learned from UHasselt
We have had the opportunity of collaborating with the Hasselt University since 2018. While our shared efforts are aimed at…
Talking all things crisis at the IAAPA Europe Expo 2022
In September Stijn and Robbert traveled across the Pond to attend and present at the IAAPA Europe Expo, the biggest…
PM newsletter | July 2022
Lots to talk about as the summer months are upon us! In June we had the great pleasure and opportunity to…
Learning from incidents and near misses in the Port of Antwerp-Bruges: a complex safety problem
The Port of Antwerp-Bruges (PoAB) is the largest cluster of chemical companies in Europe. Its port authorities oversee the activities…
Resilient organisations are able to turn disruption into competitive advantage
Resilience has been one of the buzzwords of 2022. Every organisation proclaims that they must be resilient in these times…
Crisis communication, reputation and business continuity: the Ferrero case
On Friday 11 April 2022, the Afsca, the Belgian Federal Agency for the Safety of the Food Chain, ordered the…
Reflecting on the first-ever CCNE conference on crisis communications
Our first CCNE online conference took place on October 18th. CCNE is a European network of 11 crisis communication agencies…
Celebrating the return of in-person events at the IAAPA conference
Last week PM attended the IAAPA expo and conference in Barcelona. IAAPA (the International Association of Amusement Parks and Attractions)…
Network of networks: preliminary lessons from the Antwerp Port Authority
In this article, colleagues Hugo Marynissen, Steven van den Oord and their co-authors describe and illustrate what they call a…
On-call duty, archiving and more: 5 new key features in CrisisSuite
Recently our Friends at Merlin rolled out a series of new features in CrisisSuite. We are thrilled to see CrisisSuite…
R&D taking off at PM • Risk Crisis Change
Research has always taken a central position within PM. Our drive to translate scientific knowledge into practical solutions lead in…
Perception analysis during a protracted crisis: Team D5 members share tips and tricks
Communicating starts with listening, that’s how communication managers have known for a long time. It’s also why it’s so important…
Comment apprendre d’une crise ?
La pandémie COVID-19 et ses conséquences médicales, sociales et économiques ont douloureusement démontré qu’aucune organisation ou entreprise ne peut être…
Interview: How to prepare the country for a second COVID-19 wave?
In light of COVID-19 and our country’s efforts to prepare for a second wave of the virus, our Managing Partner…
Recommendations for overloaded communication experts
If we look at the current crisis from a sociological perspective, we can describe the Corona pandemic as a ‘wicked…
Corona Is Mean. It’s a Wicked Problem.
Written by Bart Cambré, Hugo Marynissen & Geert Van Hootegem (Read the Dutch blog post here) No doubt you will…
Stakeholder-focused communication strategy during crisis: A case study based on the Brussels Terror Attacks
Research in the field of risk and crisis communication indicates that large disasters not only cause distress among those affected…
Enhance Your Crisis Preparedness with Calamity Cards
At PM we firmly believe in gaming simulation as an alternative way of learning about risk, crisis and change. To…
PM Announces Exclusive Partnership With Merlin
It is with great pleasure that we announce an exclusive partnership with Merlin, one of the leading suppliers for crisis…
New Course Program for the Healthcare Sector Announced with Zorgnet-Icuro
Zorgnet-Icuro recently announced its course program for the healthcare sector on integrated crisis management. A new chapter in the long-term…
Whiteboard as a Crucial Tool For Efficient Crisis Communication Meetings
After hundreds of crisis exercises and real activations for acute or smouldering crisis situations, Robbert wrote an article for Be…
The Importance of Resonance: How Midsommar Embodies Our Vision on Empathy
Every once in a while we see a movie, television series or concert that we can’t seem to shake off.…
PM Welcomes Julien and Mike to the Team!
We continue making international roster moves! To continue providing our range of services to a growing amount of clients, we recently welcomed Julien…
Interview: Generic Principles That Can Help Your Organisation During a Crisis
Early August 2018, Stijn Pieters gave an interview in the radio show De Wereld Vandaag on the Flemish public radio station Radio 1.…
Memorable Quotes From a 60 Person Team Playing Our Zombie Crisis Game
In May 2018 we had the first large scale run of our brand new crisis game for teams. As part…
Key Takeaways After a Large-Scale Banking Crisis
In April 2018 we spent more than a week at the Argenta headquarters in Antwerp to provide acute crisis management…
Management Crisis Strategies Based On Perception Analysis: Article In Magazine For Emergency Managers
For the first 2018 issue of the Be Prepared magazine on emergency management in Belgium, PM wrote an article on the purpose of…
It’s a Wonderful World, Not a Perfect One
Our Managing Partner Stijn was asked a simple question during an interview: “What keeps you up at night regarding business continuity?”.…
Conversations in a Crisis: Article in the Magazine of the Business Continuity Institute
How to transform conversation into strategies At the BCI World 2017 Conference (London), PM team members Stijn & Tim held an exciting duo…
Embracing Informal Stakeholder Conversations for Evidence-Based Crisis Response: Work Processes Based on Crisis Intelligence
We are the kind of organisation that firmly believes in spreading relevant ideas and thoughts by different means. For instance,…
Development of a network game for coordination of service delivery to people with a chronic illness
In this article, network governance is examined by using a network game that enables participants to interact and communicate about…
The governance, structure and management processes of an emergent goal-directed organizational network
Whole networks, defined as three or more autonomous organisations collectively working together to achieve not only their individual organisational goals,…
Normal chaos: A new research paradigm for understanding practice
Our key point is this: if practitioners always have to work in imperfect ways with imperfect tools, with imperfect understanding…
Trello as a Supporting Tool For Crisis Management: Article In Magazine For Emergency Managers
You might have heard about Trello as a useful tool to manage projects and teams, but did you know it has equally…
The role of individual risk perception in an organization managing high risks
Communication is often recognized as pivotal for organizations managing high-risk technologies. Such communication is generally informed by industry and government…
A constitutive view on risk communication in organisations managing high-risk processes
This study presents a conceptual framework for a constitutive view of risk communication in organisations managing high-risk processes. Over the…
The Process of Decision-Making in a Fast-Burning Crisis Situation
Many firefighters are confronted with decision-making under extreme time pressure in harsh conditions. Earlier research on decision-making indicates that prior…