Embracing Informal Stakeholder Conversations for Evidence-Based Crisis Response: Work Processes Based on Crisis Intelligence

We are the kind of organisation that firmly believes in spreading relevant ideas and thoughts by different means. For instance, we like to make sure we can present our findings and best practices at various international conferences each year. In the same spirit, we also like to take the time to publish in depth papers. In 2018, PM team members Stijn & Tim published a peer reviewed article in the Journal of Business Continuity & Emergency Planning.

Their 13 page paper covers a wide range of topics, all related to two basic questions:

  1. Informal conversations are an ongoing part of any crisis, whether you like it or not. How can such conversations be embraced by organisations and turned into useful and valuable streams of data?
  2. Can we establishing solid crisis management strategies based on relevant informal conversation and sentiments of affected people?

These questions were also the core ideas discussed at Stijn & Tim’s exciting duo presentation at BCI World 2017 Conference (London) and in a follow up article in Continuity Magazine.

We love to share!

Stijn and Tim are very glad to be able to provide the full version of this paper to you thanks to our editor Henry Stewart Publications. We hope you enjoy reading this in depth article covering two Crisis Intelligence work processes. In the publication, we believe we have succeeded in capturing some crucial insights our team is applying on a daily basis as crisis practitioners.

In a nutshell, we describe two simple yet powerful frameworks. The idea is that when applying these two frameworks in a mindful way, any organisation should be able to vastly improve existing practices for coordination, information management and crisis communication. Not only should these work processes allow the reader to reach a better situational awareness within any crisis team, it also paves the way for more efficient, data driven decision making during a crisis.


View paper
Type: PDF, 1,8Mb
Language: English
Source: Journal of Business Continuity & Emergency Planning
This journal article is republished on our blog with permission of the publication’s editor Henry Stewart Publications.


Crisis Intelligence

A highly innovative work area which aims at improving coordination and decision making during a crisis by turning large amounts of available raw data into a homogenous stream of situation specific intelligence.

Learn how to turn data into intelligence and make sure you know what matters, when it matters.

Crisis Intelligence focuses on the vast amount of information released and exchanged during a crisis situation, while pivoting on strategic and systematic analysis based on the actual situation specific information needs. This happens by collecting data, analysing and evaluating information, and using relevant information extracted during this process, with the ultimate aim to continuously provide knowledge and insights necessary to diminish risks and uncertainties, to prevent further harm, and to support the decision making process.

Crisis Intelligence, a term coined by Tim Van Achte (PM), Pieter-Michiel Vermaut (PM) and Fire Commander Bert Brugghemans (Antwerp, Belgium), will eventually lead to less but more useful information in a critical decision making process.

Learn more on crisisintelligence.org


About the author
Tim is an adviser, researcher and developer active in crisis management, crisis intelligence, sentiment analysis and crisis simulations. He’s involved in several innovative activities such as the EU-funded E2mC project. At PM Tim co-developed the Zombie Game and developed the CIP Simulator.

ℹ️ Learn more about Tim

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