“Communication could be better” is undoubtedly the most widely cited evaluation point following a crisis or a crisis exercise. In this manual, we examine how communication, information flows and exchange of information can be made better during a crisis.

The Crisis Intelligence manual introduces a new doctrine in information management that is adapted to the rapidly evolving, unpredictable and almost intangible information flows that characterize a crisis. This manual aims to contribute to the evolution of information management to Crisis Intelligence.