In a regular meeting, there is usually an ongoing conversation, everyone has a say, and there is time to listen to everyone’s ideas and concerns. In principle, a crisis meeting operates similarly, but it requires training to effectively handle time pressure, often conflicting interests, and a very small margin for error. During this practical skills training, participants learn how to lead and participate in a crisis meeting.
About the training
The training is structured around the meeting clock, the well-known Dutch IBOBBO model. This model, with many contributors, was documented in 2015 by Bruelemans, Brugghemans, and Van Mechelen in the book Help! A Crisis. The IBOBBO model or meeting clock is the blueprint for effective crisis meetings.
The training begins with a brief overview of the IBOBBO model, with particular emphasis on the phases of forming a common picture, judgment, and reaching conclusions. After a few interactive exercises and experiments, participants immediately apply feedback to their own operations.
The premise of a skills training session is: “What you rarely do, you rarely do well.” Skills training requires practice, feedback, adjustment, and repetition. With this understanding, the rest of the day is filled with short exercises based on various scenarios. Participants engage in discussions, receive feedback, engage in discussions again, and so on. After this training, participants will know the meeting clock like the back of their hand and will be able to participate in crisis meetings at the very least.
The training is of great value to every participant, regardless of whether they have an active role in the organisation’s crisis management, as the learned methodologies also provide significant benefits in daily operations.
Training content
This training typically lasts half a day or a full day.
The training covers at least the following topics:
- Conditions for effective coordination during a crisis
- Practical methodologies that can be applied immediately
- Sub-exercises on situational awareness, judgment, and decision-making
- Multiple practice sessions with tailored scenarios
After completing the training, participants will:
- Demonstrate a solid understanding of the conditions and methodologies for effective crisis coordination
- Create accurate situational reports
- Apply insights about role distribution to their own operations
- Participate in or lead a crisis meeting
- Maintain focus during crisis meetings
- Utilize the whiteboard as a practical tool
Hear it from someone else
Highly valuable, concrete, and realistic. Truly tailored to our organisation.
Elisabeth Rasschaert
Communication Service
Aalsters Stedelijk Ziekenhuis (ASZ)
Very hands-on. The proposed methodology is a real added value.
Thierry Freyne
Former CEO
AZ Jan-Portaels Vilvoorde
Let us get in touch
Interested in this skills training? Leave your details here, and we will contact you as soon as possible.
Competency-based learning
Competency-based learning means purposefully working towards the competencies needed to effectively fulfill a crisis role. PM has competency standards for the most common roles within the crisis team that describe the required knowledge, skills, and attitudes.
Benefits of competency-based learning include: