Kaylyn Thielens

Kaylyn Thielens is junior advisor and trainer with a background in communication. She obtained her Master’s degree in Multilingual Communication: Dutch-French-Spanish at Ghent University (UGent), for which she wrote a master’s thesis on crisis communication during the Spanish football crisis of 2023. During her studies, Kaylyn developed a strong foundation in strategic communication, with particular attention to multilingual and intercultural contexts. She previously completed a bachelor’s degree in Applied Linguistics, which enables her to work fluently in four languages.

In her master’s thesis, Kaylyn examined how the Spanish Football Federation (RFEF) and its president Luis Rubiales used social media as part of their crisis communication strategy. This research strengthened her interest in crisis management and in the way organisations deal with complex crisis situations.

At PM, Kaylyn supports the team in crisis communication and training projects while further developing her expertise in helping organisations prepare more effectively for crisis situations. As team support, she also provides assistance across the organisation. In February 2026, Kaylyn participated in the international Winter School Crisis Governance, where she further deepened her knowledge of crisis management and the governance of complex crisis situations. In addition, she supports our French-speaking colleague in projects in Brussels and Wallonia and contributes to the preparation and delivery of training programmes and exercises.