Development of a network game for coordination of service delivery to people with a chronic illness

organizorg

In this article, network governance is examined by using a network game that enables participants to interact and communicate about the coordination of service delivery by playing a role in a simulated organisational network. The study presents how a gaming and simulation approach to scholars, public leaders and managers replicates the functioning of organisational networks. Moreover, the approach was experienced as being supportive for informing its participants on how organisational networks are effectively structured, governed and managed in the context of coordinated service delivery for people with a chronic illness in Flanders (Belgium). It is recommended for future research to apply a quasi-experimental research design in which dimensions of network governance are manipulated to examine the behavioural underpinnings of goal-directed networks.

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