PM Risk•Crisis•Change is the kind of organisation that firmly believes in spreading relevant ideas and thoughts by different means. For instance, we like to make sure we can present our findings and best practices at various international conferences each year. In the same spirit, we also like to take the time to publish in depth papers. In 2018, PM team members Stijn & Tim published a peer reviewed article in the Journal of Business Continuity & Emergency Planning.

Their 13 page paper covers a wide range of topics, all related to two basic questions:

  1. Informal conversations are an ongoing part of any crisis, whether you like it or not. How can such conversations be embraced by organisations and turned into useful and valuable streams of data?
  2. Can we establishing solid crisis management strategies based on relevant informal conversation and sentiments of affected people?

These questions were also the core ideas discussed at Stijn & Tim’s exciting duo presentation at BCI World 2017 Conference (London) and in a follow up article in Continuity Magazine.


We love to share!

Stijn and Tim are very glad to be able to provide the full version of this paper to you thanks to our editor Henry Stewart Publications. We hope you enjoy reading this in depth article covering two Crisis Intelligence work processes. In the publication, we believe we have succeeded in capturing some crucial insights our team is applying on a daily basis as crisis practitioners.

In a nutshell, we describe two simple yet powerful frameworks. The idea is that when applying these two frameworks in a mindful way, any organisation should be able to vastly improve existing practices for coordination, information management and crisis communication. Not only should these work processes allow the reader to reach a better situational awareness within any crisis team, it also paves the way for more efficient, data driven decision making during a crisis.


View paper (English)
Type: PDF, 1,8Mb
Language: English
Source: Journal of Business Continuity & Emergency Planning
This journal article is republished on our blog with permission of the publication’s editor Henry Stewart Publications.


I'm a crisis adviser, researcher and developer at PM specialised in crisis management, crisis intelligence, sentiment analysis and crisis simulations. I'm involved in several research projects such as the EU-funded E2mC project. I'm also co-founder of CIP Institute, a global non-profit dedicated to the field of crisis.