How to organise crisis communication on the federal level? How to cope with the challenge of keeping citizens informed in uncertain and complex circumstances?

On these topics, Yves Stevens (Federal Crisis Centre, Belgium) and Tim Van Achte (PM Risk•Crisis•Change) held several presentations on various symposia in Belgium and the Netherlands. In this article, published in a special issue of the Dutch magazine Tijdschift voor de Politie on crisis communication, the authors share experiences about communication with affected citizens, the crucial Crisis Communication Work Process (CCWP), the role of social media and how to integrate external perception and sentiment analysis as part of crisis communication.

View article (Dutch)
Type: PDF, 200Kb
Language: Dutch
Source: Tijdschrift voor de Politie (The Netherlands)
This article is republished on our blog with permission of the editor.




I'm a crisis adviser, researcher and developer at PM specialised in crisis management, crisis intelligence, sentiment analysis and crisis simulations. I'm involved in several research projects such as the EU-funded E2mC project. I'm also co-founder of CIP Institute, a global non-profit dedicated to the field of crisis.