How to organise crisis communication on the federal level? How to cope with the challenge of keeping citizens informed in uncertain and complex circumstances?
On these topics, Yves Stevens (Federal Crisis Centre, Belgium) and Tim Van Achte (PM Risk•Crisis•Change) held several presentations on various symposia in Belgium and the Netherlands. In this article, published in a special issue of the Dutch magazine Tijdschift voor de Politie on crisis communication, the authors share experiences about communication with affected citizens, the crucial Crisis Communication Work Process (CCWP), the role of social media and how to integrate external perception and sentiment analysis as part of crisis communication.
Type: PDF, 200Kb
Source: Tijdschrift voor de Politie (The Netherlands)
This article is republished on our blog with permission of the editor.
About the author
Tim is an adviser, researcher and developer active in crisis management, crisis intelligence, sentiment analysis and crisis simulations. He’s involved in several innovative activities such as the EU-funded E2mC project. At PM Tim co-developed the Zombie Game and developed the CIP Simulator.