Providing not merely our basic “Crisis Preparedness 101” training sessions, we prefer to put together a tailor-made training applied to the needs and priorities of the organisation. Such training allows participants to pick up and discuss essential knowledge and processes about crisis management, crisis communication, crisis intelligence, cybercrime management, etc. Offering a well-balanced combination of theory and practice – including plenty of first hand experience and exercises – we contribute to your crisis preparedness by bringing key players in your crisis organisation up to date on crisis management. Building on theory and skills, our advisers can provide valuable practical frameworks, templates, online tools, resources and other materials. In this way, training allows crisis teams to build a common understanding and at the same time reach the necessary practical agreements.
Length: half or single day
During a practical session dedicated to this important building block of crisis preparedness, we train and prepare participants to face and handle the media during smouldering and acute crises. Performing the various related tasks under difficult and uncertain conditions with unavoidable high levels of stress, participants learn the right techniques and a framework that helps them to draw up a strategy, align the story-approach with internal stakeholders and deliver meaningful messages to stakeholders and the press. In addition to individual results such as building self-confidence and improving one’s general media skills, a more common aim for this training is withstanding the pitfalls and taking the media circus into your own hands.
Length: half or single day
In a dedicated course over several days, participants learn about the newest insights and resources in the crisis management domain or one of its subfields from an academic and/or practical angle. For each Master Class, a specific programme is put together, and includes international guest lecturers and experienced members of the PM team. We organise Master Classes in both open subscription form and in-company (with the possibility of a tailored programme).
Length: 3 or 4 days
Going into in-depth knowledge and experiences, participants explore high level insights about a specific function or task in crisis management and acquire the necessary skills to form high performance crisis teams. For each Expert Class, a specific programme is put together and includes international guest lecturers and experienced members of the PM team. We organise Expert Classes both in open subscription form and in-company (with the possibility of a tailored programme).
Length: 1 or 2 days
Confronted with a realistic escalating scenario about an incident related to your organisation, this thought experiment challenges your crisis team to think about the various ways the organisation would handle a crisis (or would otherwise fail to handle it). The tabletop focuses mainly on one particular crisis team. Which role would the team play in the whole crisis management cycle? Which key actions should the particular crisis team undertake? How would this team be notified, alarmed, activated and formed? Resulting in higher crisis awareness levels and a more detailed view on the matter, tabletop exercises provide crisis teams with valid insights in their current and emerging crisis preparedness priorities. For any crisis team, this type of exercise functions as a safe environment where existing knowledge, processes, procedures and practical arrangements can be tested against predicted or unforeseen scenarios.
In this exercise, multiple crisis teams are confronted with an unfolding real life simulated crisis. All participating teams are challenged to define their necessary steps within the crisis management cycle. What is our role in handling the simulated crisis effectively? In reality, would we be able to define and fulfil these tasks? In a sandbox exercise, actions by operational response teams and emergency services are part of the simulated context. As these additional parties are not involved as participants, sandbox exercises allow a safe environment to build the necessary crisis knowledge, processes and skills. Cooperation and interdependencies between crisis teams, coordination, information management and action planning are frequent objectives for these kinds of exercises.
In a Field Training Exercise (FTX), as many crisis teams as possible are involved as participants as opposed to being simulated in the other types of exercises. Often, the details of the scenario are kept secret to the participants which really puts the procedures and skills of crisis management teams to the test. This exercise allows teams to practise both general exercise objectives as team related crisis preparedness aspects. Allowing operational response teams to train for physical crisis interventions, an FTX is often organised in collaboration with external partners such as emergency services or local governments. On some occasions, various organisations specific to the simulated scenario are asked to participate as well, e.g. other affected organisations such as a railway company, neighbourhood organisations, even potentially affected citizens, etc.