In April we spent more than a week at the Argenta headquarters in Antwerp to provide acute crisis management and crisis communications support. Belgians fifth largest bank was affected by a large IT crisis after a system migration, causing their online applications to be unavailable for multiple days in a row. They called our team for assistance and we jumped right in.
Even for us, the Metro crisis at Argenta was a rather long one. Colleague Stijn Pieters and myself were on location in Antwerp for about a week and afterwards colleague Hugo Marynissen and myself were involved in the follow-up phase. Additionally, we always had our back office team on stand by in Ghent for when we needed support. We’re talking about two weeks of crisis here!