PM Risk•Crisis•Change is the kind of organisation that firmly believes in spreading relevant ideas and thoughts by different means. For instance, we like to make sure we can present our findings and best practices at various international conferences each year. In the same spirit, we also like to take the time to publish in depth papers. In 2018, PM team members Stijn & Tim published a peer reviewed article in the Journal of Business Continuity & Emergency Planning.
Their 13 page paper covers a wide range of topics, all related to two basic questions:
- Informal conversations are an ongoing part of any crisis, whether you like it or not. How can such conversations be embraced by organisations and turned into useful and valuable streams of data?
- Can we establishing solid crisis management strategies based on relevant informal conversation and sentiments of affected people?
These questions were also the core ideas discussed at Stijn & Tim’s exciting duo presentation at BCI World 2017 Conference (London) and in a follow up article in Continuity Magazine.